Defines how a service behaves. We conceive and design digital services that delight customers and deliver on their commercial goals.
Experience design has a profound effect on customers and commercial performance. We design compelling service experiences – from core concept to the smallest details – using rapid, integrated design methodologies.
Our work delivers…
rich digital experiences on the web, in apps, or in browser–based applicatIons.
highly optimised, usable service interfaces.
intelligent solutions that delight customers and deliver commercially.
Design intelligence inspires powerful ideas and informs critical design decisions. We generate opportunistic and practical insight from an analysis of customer behaviour, organisational and market dynamics.
Our work delivers:
deep insight into customers; their behaviour, characteristics, and future potential.
user-optimised service interfaces.
customer and market–validated service concepts, propositions and commercial models
is a critically important asset. We use insight techniques to understand behaviour, identify new opportunities and fuel design thinking.
is our unique approach to digital strategy. We can invent a new future for an entire organisation or re–invent the direction of a struggling service.
A robust digital futures strategy is essential for any forward–thinking organisation. We help organisations invent, articulate and deliver compelling digital strategies, from disruptive models to practical roadmaps.
Our work delivers:
organisation and service–level digital strategies.
service models and market propositions.
commercial models and feasibility analysis.
practical product development roadmaps and innovation frameworks.
PFIKS offers a unique integrated approach to research, strategy, design and development of digital assets that helps organizations capitalize on opportunities and engage effectively with their customers. All of our work at PFIKS is focused on digital service innovation. We provide specialist support to organisations who need an external partner that can help them shape and deliver innovative, successful digital services. Our work spans three key areas: